Sustainable Environmental Service - Knowledge Management: A Case of Bangkok MSW Management

Knowledge management (KM) is a key factor to increase effectiveness of management system. There have been researches of KM on many environmental services. Unfortunately, only a few researches have focused on sustainable service for Municipal Solid Waste (MSW). There are evidences of ineffective waste management causing socio-economic and environmental problems, especially in urban areas of developing countries. Humans live in service economy and knowledge society. Waste management is one of the most important public services that all residents should receive while knowledge is needed to make service run smoothly and sustainably. This paper combines concepts of sustainable service and KM to clarify the importance and how these concepts have impacts on societal well-being. Literature reviews and questionnaire surveys are main analysis methods of this paper. Sustainable service with KM roles will be described and co-created values are identified. Sustainable Environmental Service Knowledge Management: A Case of Bangkok MSW Management